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How do I use ESET Remote Administrator 5.x to upgrade my client workstation(s) to ESET endpoint products?

Issue

A new version has been released

Version 6 of ESET Remote Administrator (ERA) and ESET business products were released in North America December 11th, 2014, and globally February 25th, 2015. This article applies to version 5.x and earlier ESET business products. For information about what's new in the latest version and how to upgrade, see the following article:

 

Important! Before Upgrading:

  • We strongly recommend that you test the following procedures in a non-production environment.
     
  • Make sure that you have version 5.0.511 or later of ESET Remote Administrator Server and Console installed. How do I upgrade ESET Remote Administrator to the latest version?
     
  • Make sure that all client workstations are free of malware.

 

Solution

If you do not use ESET Remote Administrator to manage your network

Perform these steps on individual client workstations.

  1. Open ESET Remote Administrator Console and click the Remote Install tab.
     
  2. Right-click the client workstation(s) you want to upgrade and select Upgrade Windows Client from the context menu.

Figure 1-1
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  1. Select the client workstation(s) you want to upgrade and click Next.

    Figure 1-2

  2. Make sure the appropriate product is selected from the Name drop-down menu and click Next.

    Figure 1-3

  3. Verify the task settings and click Finish to begin the upgrade.

    Figure 1-4

  4. To check the status of the upgrade task, click the Install Tasks tab, double-click the appropriate task and then click the Details tab.

Figure 1-5
Click the image to view larger in new window

NOTE:

For help resolving common push installation error messages, visit our Knowledgebase article.

  • Some clients may report an update failure immediately after installation. This will automatically resolve within an hour.

If you are still unable to resolve your issue, please email ESET Technical Support.


 

Manually upgrade individual client workstations to version 5 ESET endpoint products

  1. Download your ESET endpoint product by clicking the appropriate link below:
     

    ESET Endpoint Security

    32-bit Download    64-bit Download

    ESET Endpoint Antivirus

    32-bit Download    64-bit Download

  2. Uninstall your ESET endpoint product by following the step-by-step instructions in the Knowledgebase article below:
  3. Install your ESET endpoint product on the client workstation by following the step-by-step instructions in the Knowledgebase article below: