Zakelijke artikelen zoeken

Send an update task to clients: Modules Update from ESET Remote Administrator

Issue

  • Module update failed: "An error occurred while downloading update files"

Update Virus Signature Database client task is now called Modules Update

  • ERA 6.4 and earlier versions: The Update Virus Signature Database client task triggers updates for ESET security products installed on client computers.
  • ERA 6.5: The Modules Update client task triggers updates for ESET security products installed on client computers. It also triggers updates in all modules for ESET security products installed on client computers. For more information on the Modules Update task, visit the Online Help page.

 

Solution

If you do not use ESET Remote Administrator to manage your network

.

Send an update task to clear the update cache on client workstations

Permissions changes in ESET Remote administrator 6.5 and later

Before proceeding, please note important changes to user access rights and permissions in the latest versions of ESET Remote Administrator.

View Permissions Changes
  • Each user has a home group and each user can be assigned multiple permission sets. All objects created by a user are assigned to the home group of that user. The administrator user profile automatically belongs to the All home group, which contains all other groups as children, granting the administrator full control of all objects.
  • The term "objects" refers to computers, devices, templates, policies, tasks, notifications and reports, all of which are always located in a static group.
  • If a user has access to a given group, that user has the same level of access to child groups of that group. The administrator has full access to all groups.
  • Permissions sets allow you to configure access for a specific group and define actions that can be performed with specific objects in that group.

See our Online Help topic for more information on permissions in ERA 6.5

 

A user must have the following permissions for their home group:

Functionality Read Use Write
Modules Update (under Client Tasks) 

A user must have the following permissions for each affected object:

Functionality Read Use Write
Groups & Computers

Once these permissions are in place, follow the steps below.

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Admin Client Tasks → Modules Update.
  1. Click the Modules update task and select Edit from the context menu.

Figure 1-1
Click the image to view larger in new window

  1. Expand Settings and select the check box next to Clear update cache. You will add Targets after the task is created.

    ESET Remote Administrator version 6.2.11 and earlier: 

    Adding targets is done during task creation (for example, after adding a new task and giving it a Name, click Target to add groups or clients to the task).

     


     
  2. Click Finish when you are finished making changes to the task.

Figure 1-2

  1. Click the task and select Rerun on failed from the context menu.

Figure 1-3
Click the image to view larger in new window

  1. Expand Target. The client workstations which had the original task fail should be listed. Click Finish.

Figure 1-4
Click the image to view larger in new window



Clear the update cache on an individual client workstation

  1. Open ESET Endpoint Security or ESET Endpoint Antivirus. How do I open my ESET product?
     
  2. Press F5 to open Advanced setup.

  3. Click Update and click Clear next to Clear update cache. Click OK to exit Advanced setup when you are finished.

Figure 2-1

  1. Click UpdateUpdate now. Your computer should now be able to receive updates.

/Platform/Publishing/images/Authoring/Image Files/ESET/KB%20Team%20Only/SOLN3731/SOLN3731FIG2-2.png

Figure 2-2